Customer Success Manager

Are you looking to be in a vibrant Customer Data infrastructure organisation that aims to understand, articulate and extract value to ultimately provide customers with greater experience?

 

Venntifact has partnered with a rapidly growing company who are working with exciting brands such as IBM, GAP, Trivago, Foxtel and Deliveroo. They are looking for an experienced Customer Success Manager who is passionate about customers and the ways in which they use data to drive results.

 

You will be apart of the Customer Success team. Within this team, you will be responsible for being the central touchpoint for their business tier customers, orchestrating the post-sales customer lifecycle in partnership with Solutions Architects, sales and support. As a CSM, you will have the opportunity to help some of the world’s most influential companies solve their toughest data problems through your effective relationship management skills.

 

Your Tasks:

  • Own the ultimate success of our Enterprise customers, ensuring they realise the full value of the platform. 
  • Develop and deliver a roadmap to success.  Drive product adoption and ongoing usage of this platform, while promoting customer satisfaction and advocacy.
  • Manage the customer relationship, acting as a trusted advisor to executive and senior leadership
  • Understand your customer’s needs and when possible, linking opportunities to expand our footprint and depth of engagement.
  • Partner internally with Sales Architects and Success Engineers to optimise customer implementations and resolve technical challenges. 
  • Work effectively with the Sales team to drive account renewals and expansion.
  • Proactively recognise account risks and initiate mitigation plans (coordinate activities with appropriate internal and external stakeholders) to resolve.
  • Communicate performance opportunities and technical overviews to coordinate solutions internally across various teams.
  • Become an expert on this particular platform and integrations, simultaneously keeping up with industry trends regarding data and analytics. 

You’re a great fit if you…

  • You prioritise customer experience with a strong focus on satisfying and retaining customers.
  • You strive to understand clients’ business goals, anticipate future needs and identify solutions.
  • You believe profitable customer relationships are founded on respect, and that growth and expansion comes from nurturing relationships in a healthy manner.
  • You get excited about the ways data can be used to accelerate business goals.
  • You love to learn about complex technical products and curious as to how they work.
  • You maintain calm when head-on with technical and/or customer challenges. You coral the right people to resolve and your can-do spirit is infectious.
  • You have strong business acumen and admiration for analytics, API’s and SQL
  • You have an aptitude for digesting and effectively communicating technical concepts across varying audiences.
  • You’re resourceful! You may not have all the answers (which is not a problem), but you know how to source them out.

 

Requirements:

  • 7+ years of consultant, account management, customer success or sales experience at an enterprise level.
  • Experience unblocking relationships and turning detractors into advocates
  • Experience managing large Enterprise customers across geographies
  • Proven track record of driving results for your customers and your past and/or existing company
  • Effective communicator particularly within stressful situations
  • Ability to effectively navigate complex organisations to accelerate product adoption, influence collaboration and convert opportunities for growth.
  • Possess a determined personality and is self-motivated, empathetic to customer needs and improving customer relationships.

 

Bonus Points:

  • Experience with customer data platforms, marketing and data technologies.
  • Experience with the suite of tools in the company’s ecosystem is a major plus.
  • Passionate about supporting and transforming customers’ experience.
  • Technical and programming language experience is also a major plus but not required.

 

Their Sydney team is rapidly growing. There is plenty of room to add your flair to their culture and process while supporting customers throughout APAC. Join the company with offices in major cities; New York, Vancouver, Sydney, Dublin and their HQ in San Francisco.

 

Interested?

Apply now at jobs@venntifact.com and tell us why you feel this role is YOU in your cover letter. Please note, ONLY shortlisted candidates will be contacted.

Like what you see? Send your CV to jobs@venntifact.com